If you have a question not answered here, please submit that question in the form below...
1. QUESTION: Camera will not power on. What is wrong?
ANSWER: Check to make sure you have the batteries inserted properly in the tray. Make sure you look at the graphic on each individual slot for batteries so that you insert them as they are pictured on the diagram for that particular slot. Make sure, when pushing the battery tray in, you push until you hear the tray make a clicking sound which would indicate the tray has been properly inserted and locked into place.
2. QUESTION: Which position do I put the toggle button in to operate the camera?
ANSWER: When looking at the bottom of the camera, and when the text on the bottom looks correct, the toggle button operates in the following ways. All the way to the right is the "off" button and when turning to that button, the camera itself will turn off and view screen will show "good bye". Pushing the toggle switch all the way to the left is "test" mode. In this mode you can setup the camera, setup the shot and check images. You will know the camera is in test mode when the view screen is on. To activate the camera into the "on" mode, you must put it to the center position. If the camera was in test, the screen will say "good bye" and then you will see the red and blue LEDs will flash at the same time so that you know you turned the camera on. If you turn the camera to on from the off position, the red and blue LEDs will still flash for you to acknowledge the camera is now active.
3. QUESTION: Why is there a blue flashing LED on the camera?
ANSWER: That blue flashing LED is to warn you that the view screen is on and the camera is in the test mode. This feature is for when the view screen is covered or if you accidentally turn the toggle switch to "test" instead of "on".
4. QUESTION: I can take a "test" image but the camera will not take picture in "on" mode.
ANSWER: The most common reason for this to take place is the user has gone into Time-Lapse Mode or Timers on the cameras menu system. In order to get into the menu to see how those features, you must turn them on first. Most people turn them on so that they can see the functions or options and then forget to turn them back off and leaving them on the defaults which are 00:00:00. The end result is either telling the camera to only be on from 00:00:00 to 00:00:00 or to take a picture every 00:00:00. Make sure that when you go to these features, turn them off when you are done exploring.
5. QUESTION: What is your return policy?
ANSWER: When you purchase a camera from our store, the terms and return agreements are presented to you at check out. Please refer to our warranty and return policy found here www.usatrailcams.com/warranty-returns/ for more info.
The following information is for help in trouble shooting any setup help needed for the initial use of your camera. Follow along these steps to assure everything has been done to help with any issue you may be experiencing setup wise. If you have followed through and are still having issues please email tech support at firstname.lastname@example.org
Does your camera have the latest firmware installed ? Under the version setting you should see U170103_4_MR_1. This is the most recent Version of the firmware and can be found in our online store for free download with instructions for installation. Make sure this is the version on your camera.
Be sure you have an active SIM card and SIM is setup accordingly as found on the setup sheet with your camera.
After you assured the correct Version is on your camera follow along with the following troubleshooting help.
Issue: When you attempt test shot camera says Send/Fail with a frown face immediately.
Resolution: Attempt using the Pc file found in our online store for manual carrier configuration. Fill the Pc File out as follows then save to your SD card. Before using this file be sure to default the camera settings and the PC file will automatically set MMS Status and MMS Setup. DO NOT put settings in through the camera when using the PC file as they will interfere with each other.
Country : United States
MMS Status : 1600x1200
Carrier: Whichever is specific to the carrier you are using.
Then enter your phone numbers below in the format i.e. 19195892300. Now Save to the SD card and insert it into your camera and turn camera to test and wait for service to appear and attempt test shot.
Issue: Camera is counting up then says Send/Fail
Resolution: Assure SIM Card has time and has been setup properly. Refer to setup sheet for proper setup information.
Issue: Camera is counting to 300 and times out.
Resolution: Improper SIM Setup. Please insure proper SIM setup by following along the information found in the Setup sheet.